monkeTerms of Use

When you access monke on your Android phone, iPhone, or desktop, you enter into an agreement with us to abide by these terms. We set out our rights and responsibilities clearly so you understand how we operate, how we handle your account, and what happens if disputes arise.

This document covers account creation, deposits and withdrawals, bonus conditions, prohibited conduct, dispute resolution, and our jurisdiction notice. We have written these terms in plain language rather than legal jargon, but they are legally binding. By accessing monke, you confirm you have read and accepted these terms.

If you have questions about any term, contact our support team. We are available via live chat, email, and phone during business hours, and we respond to all inquiries promptly.

Account creation and eligibility

To access monke, you must be of legal age in your jurisdiction and not in a territory where online gaming is prohibited. We do not knowingly accept players from jurisdictions where our services are illegal. Our services are available only where local law permits.

When you create a monke account, you provide your real name, date of birth, email address, and phone number. We verify this information against public records to ensure your identity is genuine. We use a process called Know-Your-Customer (KYC) verification to protect both you and monke from fraud and money laundering.

You are responsible for keeping your login credentials confidential. If someone gains access to your account and places bets, you are liable for those bets unless you notify us immediately. We will investigate unauthorized access claims, but we recommend you reset your password regularly and enable two-factor authentication to protect your account.

Deposits, withdrawals, and account balance

We accept deposits through multiple payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet. When you deposit, funds are added to your monke balance immediately (e-wallet) or within 1–2 business hours (bank transfer). We do not charge deposit fees.

Withdrawals are processed after we verify your account and confirm your balance. We return funds to your original deposit method. Withdrawal processing times depend on the method—e-wallet withdrawals typically complete within hours, while bank transfers may take 1–2 business days. We do not charge withdrawal fees.

Your account balance is denominated in Indonesian Rupiah (IDR). We do not offer currency conversion. If you deposit from abroad, you are responsible for any exchange-rate differences applied by your bank.

Bonus terms and promotions

We occasionally offer promotions and bonuses to our players. Any bonus we provide comes with terms—such as wagering requirements, game restrictions, or time limits. We display these terms clearly when you claim a bonus. If you do not accept the terms, you can decline the bonus and play without it.

Bonuses are not cash. If we award you a bonus, it is credited to your account as bonus balance, separate from your cash balance. You must meet the wagering requirement (the number of times you must bet the bonus amount) before we convert it to cash. If you do not meet the requirement within the time limit, we forfeit the bonus.

We reserve the right to modify or cancel bonuses at any time. We will notify you of material changes in advance. We do not offer bonuses in jurisdictions where bonus promotions are prohibited or restricted.

Prohibited conduct

We reserve the right to close your account if you engage in prohibited conduct. This includes: using monke from a jurisdiction where our services are illegal; attempting to manipulate our systems or games; placing bets on behalf of another person; using automated software to access our platform; money laundering or using monke for illegal transactions; harassment of our staff; or repeatedly disputing legitimate losses.

If we suspect prohibited conduct, we may suspend your account pending investigation. If we confirm misconduct, we close your account permanently. We will return your cash balance (minus any amounts owed) to your original payment method within a reasonable timeframe, but we forfeit any bonus balance.

We also prohibit betting on sports fixtures or games from your own organization, team, or entity in which you have a direct financial interest. This rule prevents conflict of interest and protects the integrity of our sportsbook.

Dispute resolution and complaints

If you believe monke has made an error or treated you unfairly, contact our support team. We investigate all complaints and respond within 3 business days. If we find we made an error—such as miscalculating a payout or charging an incorrect fee—we correct it immediately.

If you disagree with our resolution, you may escalate your complaint to our management team. We review escalations carefully and provide a written response explaining our decision. We aim to resolve all complaints within 14 days.

If you remain dissatisfied after exhausting our complaint process, you may contact relevant authorities in your jurisdiction or seek legal advice. We encourage you to attempt resolution with monke first, as this is usually faster and less costly than formal legal action.

We at monke operate transparently. These terms reflect our actual practices, and we enforce them consistently and fairly.

Jurisdiction and governing law

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you are located in Jakarta, Surabaya, Bandung, Medan, or any other region, you must confirm that online gaming is lawful where you are before accessing monke.

These terms are governed by the law of our operating jurisdiction. Any legal disputes arising from these terms or your use of monke shall be resolved according to that law. If we pursue legal action against you, we will do so in the courts of our jurisdiction. If you pursue legal action against us, you must do so in the same jurisdiction or through binding arbitration if available.

We reserve the right to modify these terms at any time. We will notify you of material changes by email or by posting an update on our platform. Your continued use of monke after a change constitutes acceptance of the new terms. If you do not accept the changes, you may close your account.

Data protection and privacy

We collect and process personal data to operate monke, verify your identity, process payments, and prevent fraud. We use SSL encryption to protect your data in transit and encryption at rest. Your account credentials, payment information, and betting history are accessible only to authorized staff.

We do not sell your personal data to third parties. We may share data with payment providers, KYC verification firms, and legal authorities if required by law. We retain your data for as long as your account is active and for a period after closure to comply with record-keeping requirements.

For detailed information about how we handle your data, see our Privacy PolicyYou can request access to your data, request deletion (subject to legal holds), or opt out of non-essential data collection by contacting our support team.

Game rules and payouts

All games on monke are governed by specific rules and payouts. Slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) use certified random-number generators (RNG) audited regularly for fairness. Live-dealer games (blackjack, roulette, baccarat, Dragon Tiger) are streamed in real time from our studios and follow standard casino rules. Sports betting on Liga 1, Piala AFF, and other tournaments follows the odds and rules displayed at the time you place your bet.

We calculate payouts according to the game rules and odds in effect when you place your bet. If there is a dispute about a payout, we review the game logs and settle based on the evidence. We do not modify results retroactively, but we ensure accuracy through regular audits and player inquiries.

Each game displays detailed rules and payout tables. We recommend you review these before playing. If you have questions about specific games, contact our support team—we are happy to explain rules and mechanics.

Limitation of liability

To the extent permitted by law, monke is not liable for indirect, incidental, or consequential damages arising from your use of our platform. This includes loss of profits, loss of data, or reputational harm. Our total liability to you in any dispute is limited to the amount you have deposited on monke.

We do not warrant that monke will be uninterrupted, error-free, or virus-free. We maintain industry-standard security, but we cannot guarantee absolute protection against all cyber threats. You use monke at your own risk.

Some jurisdictions do not allow limitation of liability. If you are located in such a jurisdiction, these limitations may not apply to you, and you may have additional legal rights.

Contact and support

If you have questions about these terms or any aspect of monke, contact our support team. We provide English support via live chat, email, and phone. Our team responds during business hours and aims to resolve inquiries within 24 hours.

You can reach us through the contact form on our platform or by emailing our support address listed on the FAQ pageWe also maintain detailed help documentation covering account management, deposits, withdrawals, game rules, and more. If you cannot find an answer, our team is ready to help.