monkeLegal Notice

We do not offer our services in jurisdictions where online wagering is prohibited. Our platform is available only where local law permits. Users are responsible for verifying that access and use comply with the laws of their own jurisdiction before creating an account or placing any activity on monke.

This legal notice sets out the conditions under which we operate, the jurisdictions we serve, and your obligations as a user. We have written this notice to be clear and direct, not to obscure our responsibilities or yours. By accessing monke, you confirm that you have read and understood this notice and that you are eligible to use our services in your location.

If you have questions about whether monke is available in your jurisdiction or about your legal obligations, contact our support team. We provide English support and can discuss your specific situation.

Service availability and jurisdiction

monke operates as an online entertainment platform available only in jurisdictions where local law permits online wagering. We do not operate under a single global license. Instead, we respect the regulatory framework of each region and do not offer our services where online gaming is prohibited by law.

We do not claim to be licensed in Indonesia, nor do we claim to be an official partner of Liga 1, Piala Indonesia, Piala AFF, or any sports organization. We do not advertise as "licensed in Indonesia" or use language that implies we hold a specific national license. Such claims would be false and misleading.

If you access monke from Jakarta, Surabaya, Bandung, Medan, or any other location, you are responsible for confirming that online gaming is lawful in your jurisdiction before you proceed. If you are unsure, consult local legal counsel or contact your local gaming regulator. We cannot provide legal advice, but we can confirm whether we offer services in your region.

Account eligibility and user responsibility

To create a monke account, you must be of legal age in your jurisdiction and not subject to any legal prohibition on online gaming. You represent and warrant that you meet these conditions when you register. If you do not meet these conditions, you must not access monke.

You are solely responsible for ensuring that your use of monke complies with all applicable laws in your jurisdiction. We do not monitor your location continuously, and we rely on you to self-certify your eligibility. If you access monke from a jurisdiction where it is prohibited and you incur losses or legal consequences, we are not liable.

If we discover that you are accessing monke from a prohibited jurisdiction or that you do not meet our eligibility criteria, we will close your account. We will return your cash balance (minus any amounts owed) to your original payment method, but we will forfeit any bonus balance.

Data protection and privacy

We collect personal data to operate monke, verify your identity through KYC, process deposits and withdrawals, and prevent fraud. We protect this data using SSL encryption, password hashing, and secure server infrastructure. Your data is accessible only to authorized staff and is never sold to third parties.

We may share data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), KYC verification firms, and legal authorities if required by law. We retain your data for as long as your account is active and for a period after closure to comply with record-keeping requirements.

For detailed information about how we collect, use, and protect your data, see our Privacy PolicyYou can request access to your data, request deletion (subject to legal holds), or opt out of non-essential data collection by contacting our support team.

No warranties or guarantees

We provide monke on an "as-is" basis without warranties of any kind. We do not warrant that our platform will be uninterrupted, error-free, or virus-free. We maintain industry-standard security practices, but we cannot guarantee absolute protection against all cyber threats or technical failures.

We do not guarantee specific outcomes on any game or market. Slot games use certified random-number generators, but results are unpredictable. Live-dealer games depend on real dealer actions and real card or wheel outcomes. Sportsbook odds reflect market conditions and may change at any time. Your results depend on chance, skill, and market conditions—not on any guarantee from monke.

We do not warrant that our services will be available during all hours or that we will never experience downtime. We perform maintenance and updates periodically, which may temporarily interrupt service. We notify users of scheduled maintenance in advance when possible.

We at monke operate transparently about our limitations and our jurisdiction. We do not make false claims about licenses, partnerships, or guarantees.

Limitation of liability

To the extent permitted by law, monke is not liable for indirect, incidental, consequential, or punitive damages arising from your use of our platform. This includes loss of profits, loss of data, reputational harm, or legal consequences. Our total liability to you in any dispute is limited to the amount you have deposited on monke.

We are not liable for losses resulting from your own decisions, including decisions to place bets, the outcomes of those bets, or your failure to comply with local law. We are not liable for losses resulting from technical failures, payment processor errors, or third-party actions beyond our control.

Some jurisdictions do not allow limitation of liability. If you are located in such a jurisdiction, these limitations may not apply to you, and you may have additional legal rights under local law.

Dispute resolution and governing law

These terms and your use of monke are governed by the law of our operating jurisdiction. Any legal disputes arising from these terms or your use of monke shall be resolved according to that law. If we pursue legal action against you, we will do so in the courts of our jurisdiction. If you pursue legal action against us, you must do so in the same jurisdiction or through binding arbitration if available.

Before pursuing legal action, we encourage you to attempt resolution through our complaint process. Contact our support team with details of your dispute. We investigate all complaints and respond within 3 business days. If you remain dissatisfied, you may escalate to our management team for further review.

If you cannot resolve your dispute with monke through our internal process, you may seek legal advice or contact relevant authorities in your jurisdiction. We cannot provide legal counsel, but we can confirm our position and provide documentation to support your case.

Changes to this notice

We may update this legal notice at any time to reflect changes in our operations, applicable law, or our understanding of regulatory requirements. We will notify you of material changes by email or by posting an update on our platform. Your continued use of monke after a change constitutes acceptance of the updated notice.

If you do not accept the changes, you may close your account. We will return your cash balance to your original payment method within a reasonable timeframe.

We recommend you review this notice periodically to stay informed of any updates. If you have questions about changes, contact our support team.

Contact for legal inquiries

If you have legal questions about monke, our jurisdiction, or your obligations, contact our support team. We provide English support via live chat, email, and phone during business hours. Our team can discuss your specific situation and provide general guidance.

For formal legal inquiries, complaints to regulatory authorities, or requests for legal documentation, contact our legal department through our support portal. We respond to all formal inquiries within 5 business days.

We also maintain detailed documentation of our operations, game fairness certifications, and compliance practices. If you are a regulator or legal authority investigating monke, contact our legal department directly for access to this documentation.