monke Privacy Policy

This page describes what we collect when you use monke and how we keep that data protected. We take your privacy seriously and handle all personal information according to applicable data protection laws. Our commitment is to be transparent about what we collect, why we collect it, and how you can control your data.

When you create an account on monke, deposit funds, place bets on Liga 1 or Piala AFF matches, play table games, or use our mobile app, we collect certain information. We use this data to verify your identity, process payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers, prevent fraud, and improve our service. We do not sell your data to third parties, and we do not share it beyond what is necessary to operate our platform.

Our privacy practices apply across all monke services—whether you access us on Android, iOS Safari, or desktop. This policy explains your rights and our obligations in plain language.

What data we collect on monke

We collect information in several categories. First, we collect account information: your full name, email address, phone number, date of birth, and residential address. We require this to create your monke account and verify your identity through our KYC process.

Third, we collect gaming data. We log every bet you place on Liga 1 matches, table games, slots, or esports markets. We record your bet amount, the game or event, the outcome, and your payout. This data helps us detect fraud, settle disputes, and comply with regulations.

Fourth, we collect device and usage data. We record your device type (Android phone, iPhone, desktop), IP address, browser type, and how you interact with monke. We use this to optimize performance, detect security threats, and understand user behavior patterns.

How we use your data

We use your data for several essential purposes. We verify your identity through KYC to comply with anti-money-laundering regulations and prevent fraud. We process your deposits and withdrawals using your payment information. We settle bets and calculate payouts based on your gaming activity.

We also use your data to improve monke. We analyze usage patterns to optimize our mobile app, identify technical issues, and enhance game performance. We send you account notifications—such as login alerts, deposit confirmations, and withdrawal status updates—to keep you informed.

We may contact you via email or phone if we detect suspicious activity, need to verify information, or have questions about your account. We do not use your data for marketing purposes without your explicit consent. We do not sell your data to advertisers or third-party marketers.

Third-party processors and data sharing

We work with trusted third parties to operate monke. Payment processors like mobile banking, local payment, online payment, e-wallet, mobile banking, and our banking partners receive your payment information to process deposits and withdrawals. These processors have their own privacy policies and security standards.

We may share limited data with law enforcement or regulatory authorities if required by law. We do not voluntarily share your data with government agencies, but we comply with valid legal requests. We may also share data with our service providers—such as cloud hosting companies, email providers, and analytics platforms—who help us operate monke. These providers are contractually bound to protect your data.

Our servers may be located outside your jurisdiction. If you access monke from Jakarta, Surabaya, Bandung, or Medan, your data may be processed and stored on servers in other countries. By using monke, you consent to this international data transfer.

Your rights and data control

You have the right to access your personal data. You can view your account information, gaming history, and transaction records through your monke account settings at any time. You can request a copy of all data we hold about you by contacting our support team.

You have the right to correct inaccurate data. If your name, email, or address is wrong, update it through your account settings or contact support. You have the right to delete your account and request deletion of your personal data, subject to legal retention requirements. We may retain some data for compliance purposes even after account closure.

You can opt out of non-essential communications. If you no longer want promotional emails or notifications, adjust your preferences in account settings. You cannot opt out of transactional emails—such as deposit confirmations or withdrawal status—as these are necessary to operate your account.

We at monke believe transparency builds trust. Your data is yours, and we handle it with care.

Cookies and tracking

We use cookies to enhance your monke experience. Session cookies keep you logged in while you play. Preference cookies remember your settings—such as language, theme, and bet preferences. Analytics cookies help us understand how you use monke so we can improve performance.

You can control cookies through your browser settings. Most browsers allow you to disable cookies or receive alerts when a site tries to set one. Disabling cookies may affect monke functionality—for example, you may need to log in repeatedly.

We do not use tracking pixels or third-party trackers to follow you across the internet. We do not share your browsing data with external advertisers. Our analytics are internal only and used solely to improve monke.

Security and data protection

We protect your data using SSL encryption, password hashing, and secure server infrastructure. All data transmitted between your device and monke is encrypted. Your password is hashed so we cannot read it even if our systems are compromised.

We conduct regular security audits and penetration testing to identify vulnerabilities. We maintain access controls so only authorized staff can view sensitive data. We have incident response procedures in place—if a breach occurs, we notify affected users promptly.

However, no security system is perfect. We cannot guarantee absolute protection against all threats. We recommend using a strong, unique password for monke and enabling two-factor authentication (2FA) for additional security.

Policy updates and contact

We may update this privacy policy as our practices evolve or regulations change. We will notify you of material changes via email or by posting a notice on monke. Your continued use of monke after updates means you accept the new policy.

If you have questions about our privacy practices, contact our support team. We provide English support and respond during standard business hours. You can reach us through live chat in the monke app, email, or our support portal.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you access monke from any region, ensure that online gaming is permitted where you are.